I forgot to use my gift certificate until the last minute, and she has been incredibly accommodating and helpful in working with me. She even made sure to call me personally to help me figure everything out, and she was so kind and pleasant to speak with on the phone. I’m currently pregnant and preparing for my baby’s arrival, so there are a lot of last-minute details to keep track of. Her flexibility, understanding, and willingness to help have been truly appreciated. These kinds of thoughtful gestures and exceptional customer service make a real difference, and I’m very grateful for her support.