Natalya was awesome. I saw her many years back using a gift certificate I had received from a friend, and now that I am financially able I wanted to come back to see her again because I had such a good experience the first time. I work in television news, so my schedule is very busy and sometimes I am called in to work at a moments notice. Natalya was incredibly flexible the day I had been called in and needed to switch my appointment, and even gave me the full amount of time in my massage when traffic delayed me from getting there early. She's awesome and her customer service is second to none!